Refund and Returns Policy

We cherish our customers deeply and are committed to ensuring you have a delightful shopping experience. We understand that online shopping can come with uncertainties, so we’re dedicated to providing outstanding service, making sure you feel completely at ease with every purchase. Our Return and Exchange Policy , we allow returns and exchanges for items bought from our website within 15 days of purchase, subject to the following criteria: – The item shows no visible signs of damage. – All original packaging remains in its original, undamaged state. Any indication of damage will void our guarantee. It’s important to note that items cannot be returned or exchanged if 15 days have passed since the purchase date. Additionally, certain types of products are not eligible for return. This includes intimate items like undergarments, sanitary products, hazardous substances, and flammable liquids or gases. To initiate a return, we’ll need a receipt or proof of purchase, such as the order confirmation email with your order number. For all return or exchange requests, please get in touch with [Customer Service Department Name] and provide them with your order number along with the reason for the return or exchange. They will process your request in accordance with the guidelines outlined on this page. Exchanges The process for exchanges is the same as returns. Contact [Customer Service Department Name], share your order number and the reason for the exchange, and they’ll handle it based on our established rules. Return Shipping (if applicable) You are responsible for covering the shipping costs when returning an item. If the value of the item you’re returning is over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item without proper tracking. Refunds (if applicable) Once we receive and inspect your returned item, we’ll send you an email to inform you that we’ve received it and to let you know whether your refund has been approved or rejected. If approved, the refund will be processed, and the credit will be automatically applied to the original payment method you used. Late or Missing Refunds (if applicable) There is typically a processing time between financial institutions before a refund is reflected in your account, usually between 2 – 3 days. If you haven’t received your refund within this time frame, please email us at Customer Service Emailso that we can look into the issue further. Gifts For gifts purchased online, follow the same return instructions as above. If the item was marked as a gift during purchase and shipped directly to you, you’ll be issued a gift credit equivalent to the value of the returned item. Once we receive the returned gift, a digital gift certificate will be emailed to you. Damaged Items If you receive a damaged or defective item, please send a request to our email support team at [Customer Service Email]. It’s crucial to report any damage to us within 48 hours of receiving the item. Otherwise, we may not be able to support your claim. We rely on the timestamp from the tracking information and the delivery confirmation provided by the carrier when assessing damage or return requests. Feedback We highly value your feedback, questions, and concerns. Please don’t hesitate to email us at [Customer Service Email] to share your thoughts on our service. We take your input very seriously and are constantly working to enhance our offerings.